Question 1

Promotion

Accepted Answer

Flash Escape Deals - Enjoy up to 25% off for all room types as well as the entire villa! - The mentioned discount is ONLY applicable for booking made less than 48 hours from the staying date. Don't miss out on this exclusive offer!- Weekend / Eve / Public Holiday are NOT eligible to enjoy Last Minute Deals *No promo code is required *Discount will be automatically applied if the criteria are met

Question 2

What are the booking TERMS & CONDITIONS?

Accepted Answer

ALL BOOKINGS ARE NON-REFUNDABLE
 If you are not agreeable to the terms and conditions as specified below, please do not proceed your booking with us. Upon paying the deposit you will be bound by them. And we shall not be held responsible for any disagreements after the deposit payment is made.

Deposit paid is non-refundable, hence, if you wish to cancel due to whatsoever reasons, the deposit paid to us for this said booking (s) will not be refunded.
Deposit paid will only be refunded, if there is no available dates at all (fully booked all units throughout the validity period) for you to reschedule within the validity period, we shall then refund your deposit. This is not applicable, if there are available multiple dates within that validity period but you refuse to accept for whatsoever reasons.

Change of date / unit (s) or any changes  is not allowed after the deposit / full payment has been made.
Change of date is allowed only for COVID-19 related matters as mentioned below:
As for COVID-19, if the government announces FMCO / MCO / EMCO / CMCO, no inter district and no interstate travelling are allowed, and we are not allowed to operate, at the time of your checking in date, then you may reschedule to a later date.
If you or any of your family / group members are confirmed positive COVID-19 and / or confirmed to be quarantined, and you decide to reschedule this booking to a later date, we shall be notified as soon as you have been informed and written proof from the relevant authorities shall be submitted to us via WhatsApp. Failing to do so, the deposit paid will be forfeited.
Rescheduling to a new date is valid for 6 months (Validity Period) after the last day of FMCO / MCO / EMCO / CMCO or the date we are informed of your need to reschedule due to any of the above matters (dates and units are subject to availability). We shall not be held responsible to remind you to reschedule to a new date. Please plan and book your new date(s) early to avoid any disappointments to book your preferred date(s) and unit(s). If travel restriction is still enforced after that, the validity will be extended accordingly.

BOOKINGS FOR COMPANY TRIP / COMPANY RETREAT / TEAM BULDING / FAMILY GATHERING OR ANY OTHER MULTIPLE BOOKINGS, PLEASE READ THE BELOW MENTIONED CLAUSE CAREFULLY. 
For multiple bookings / group bookings, not allowed to contra deposit payment if any of your family members / friends / colleagues decide to cancel their unit(s) or had to reschedule their stay because of their own reasons not related to COVID-19.

In the event, any of your family members / friends / colleagues are confirmed positive COVID-19 and / or confirmed to be quarantined, only the affected unit(s) are allowed to reschedule to a later date (proof letter or notification is required). The remaining unit(s) shall proceed accordingly.

Multiple bookings / group bookings are not entitled for any special privileges’. As such, if you have any plans that require all of your family members / friends / colleagues to be present during the stay, please do not proceed with the booking.

Given a scenario, if you have booked 4 units of Standard Suites for 8 adults and 4 adults are affected (close contact and positive), 2 more adults are casual contact without symptom (self test is required before arrival), 2 units are allowed to reschedule to a later date and 2 units shall proceed as booked. As we are already in the COVID-19 pandemic, it is expected that at any time anyone can be a close contact or positive with COVID 19. Hence, we shall not be held responsible for any disagreements if you still wish to proceed with the booking.

Specifically for bookings of Company’s event, reason to cancel or reschedule due to the change of Company’s policy is not acceptable. For example, COVID-19 are on the rise, a Company decides that all employees are not allowed to organize any trips / retreats / team buildings and the like. And the Company decides any prior bookings made had to be rescheduled to a later date – which is not acceptable as stated earlier. As the booking is made during the COVID-19 pandemic, it is expected that the cases are to go up and down without any notices. Hence, we shall not be held responsible for any disagreements if you still wish to proceed with the booking.

DISCLAIMER
If you are not agreeable to the terms and conditions as specified above, please do not proceed your booking with us. Upon paying the deposit / full amount you will be bound by them. And we shall not be held responsible for any disagreements after the deposit / full amount payment is made. And we have the right to refuse any requests to reconsider our decision made that is in line with the terms and conditions as stated.

Question 3

Is the booking transferable?

Accepted Answer

Yes, all bookings are transferable. If you are not able to procced with your booking, you may transfer the booking to your family members / friends / colleagues.

To do so, please provide us with the following information:

-Booking ID / Order ID
-Full Name of the person who will take over your booking.
-Contact Number / Email address - please ensure to provide a valid contact number and email address as we will communicate through these 2 ways only.

Question 4

What is the payment term?

Accepted Answer

FULL PAYMENT - We only accept full payment term.

Payment can be made either through online banking or using credit card / debit card on our website. And please be informed that all documents are auto generated by the system. Hence, please ensure the name and personal details registered on our website are the details you would like the documents to be issued of. Once issued by the system, we are not able to reissue any documents including invoices. As all invoices are auto generated by the system and it involves running numbers.

Question 5

Are there any hidden charges for my stays?

Accepted Answer

We do not have any hidden charges for your stay. The price displayed on the payment page is the NETT price, inclusive of our in-house facilities and breakfast.

However, please note that the Tourism Tax (TTx) is not included in the room rate and must be paid separately before or upon check-in, if applicable.

Excluded from the room rate:
- Function Room (For booking details, including duration & charges, kindly contact our PIC for further information.)

*NOTE: Ellin Forest will charge SECURITY DEPOSIT for each room bookings and shall be pay 1 day before check in date via online transfer. The security deposit will be refunded within 3 working days after check-out if nothing is missing / broken.

Question 6

How to book multiple units?

Accepted Answer

You will have to book separately as invoice will be issue for each unit. If you would like to have book multiple units in ONE invoice, kindly to contact our PIC (013-7778394) for assistance.