top of page
  • Is the booking transferable?
    Yes, all bookings are transferable. If you are not able to procced with your booking, you may transfer the booking to your family members / friends / colleagues. To do so, please provide us with the following information: -Booking ID / Order ID -Full Name of the person who will take over your booking. -Contact Number / Email address - please ensure to provide a valid contact number and email address as we will communicate through these 2 ways only.
  • Promotion
    Last Minute Deals - Enjoy up to 15% off for all room types as well as the entire villa! - The mentioned discount is ONLY applicable to weekday (Sunday-Thursday) stays, and booking must be made less than 48 hours from the staying date. Don't miss out on this exclusive offer! - Weekend / Eve / Public Holiday are not eligible to enjoy Last Minute Deals Mobile Discount- Enjoy up to 5% off to book now through our website by using your mobile! Its valid for weekday and weekend stays 📱 🌟 *No promo code is required *Discount will be automatically applied if the criteria are met
  • What are the booking TERMS & CONDITIONS?
    ALL BOOKINGS ARE NON-REFUNDABLE If you are not agreeable to the terms and conditions as specified below, please do not proceed your booking with us. Upon paying the deposit you will be bound by them. And we shall not be held responsible for any disagreements after the deposit payment is made. Deposit paid is non-refundable, hence, if you wish to cancel due to whatsoever reasons, the deposit paid to us for this said booking (s) will not be refunded. Deposit paid will only be refunded, if there is no available dates at all (fully booked all units throughout the validity period) for you to reschedule within the validity period, we shall then refund your deposit. This is not applicable, if there are available multiple dates within that validity period but you refuse to accept for whatsoever reasons. Change of date / unit (s) or any changes is not allowed after the deposit / full payment has been made. Change of date is allowed only for COVID-19 related matters as mentioned below: As for COVID-19, if the government announces FMCO / MCO / EMCO / CMCO, no inter district and no interstate travelling are allowed, and we are not allowed to operate, at the time of your checking in date, then you may reschedule to a later date. If you or any of your family / group members are confirmed positive COVID-19 and / or confirmed to be quarantined, and you decide to reschedule this booking to a later date, we shall be notified as soon as you have been informed and written proof from the relevant authorities shall be submitted to us via WhatsApp. Failing to do so, the deposit paid will be forfeited. Rescheduling to a new date is valid for 6 months (Validity Period) after the last day of FMCO / MCO / EMCO / CMCO or the date we are informed of your need to reschedule due to any of the above matters (dates and units are subject to availability). We shall not be held responsible to remind you to reschedule to a new date. Please plan and book your new date(s) early to avoid any disappointments to book your preferred date(s) and unit(s). If travel restriction is still enforced after that, the validity will be extended accordingly. BOOKINGS FOR COMPANY TRIP / COMPANY RETREAT / TEAM BULDING / FAMILY GATHERING OR ANY OTHER MULTIPLE BOOKINGS, PLEASE READ THE BELOW MENTIONED CLAUSE CAREFULLY. For multiple bookings / group bookings, not allowed to contra deposit payment if any of your family members / friends / colleagues decide to cancel their unit(s) or had to reschedule their stay because of their own reasons not related to COVID-19. In the event, any of your family members / friends / colleagues are confirmed positive COVID-19 and / or confirmed to be quarantined, only the affected unit(s) are allowed to reschedule to a later date (proof letter or notification is required). The remaining unit(s) shall proceed accordingly. Multiple bookings / group bookings are not entitled for any special privileges’. As such, if you have any plans that require all of your family members / friends / colleagues to be present during the stay, please do not proceed with the booking. Given a scenario, if you have booked 4 units of Standard Suites for 8 adults and 4 adults are affected (close contact and positive), 2 more adults are casual contact without symptom (self test is required before arrival), 2 units are allowed to reschedule to a later date and 2 units shall proceed as booked. As we are already in the COVID-19 pandemic, it is expected that at any time anyone can be a close contact or positive with COVID 19. Hence, we shall not be held responsible for any disagreements if you still wish to proceed with the booking. Specifically for bookings of Company’s event, reason to cancel or reschedule due to the change of Company’s policy is not acceptable. For example, COVID-19 are on the rise, a Company decides that all employees are not allowed to organize any trips / retreats / team buildings and the like. And the Company decides any prior bookings made had to be rescheduled to a later date – which is not acceptable as stated earlier. As the booking is made during the COVID-19 pandemic, it is expected that the cases are to go up and down without any notices. Hence, we shall not be held responsible for any disagreements if you still wish to proceed with the booking. DISCLAIMER If you are not agreeable to the terms and conditions as specified above, please do not proceed your booking with us. Upon paying the deposit / full amount you will be bound by them. And we shall not be held responsible for any disagreements after the deposit / full amount payment is made. And we have the right to refuse any requests to reconsider our decision made that is in line with the terms and conditions as stated.
  • Are there any hidden charges for my stays?
    We do not have any hidden charges or extra charges for your stay. The price shown on the payment page is the NETT price which included of our in-house facilities and breakfast. Excluded of: Function Room (Please contact our PIC for further information about duration & charges) **NOTE: Ellin Forest will charge SECURITY DEPOSIT for each room bookings and shall be pay 1 day before check in date via online transfer. The security deposit will be refunded within 3 working days after check-out if nothing is missing / broken.
  • How to book multiple units?
    You will have to book separately as invoice will be issue for each unit. If you would like to have book multiple units in ONE invoice, kindly to contact our PIC (013-7778394) for assistance.
  • What is the payment term?
    FULL PAYMENT - We only accept full payment term. Payment can be made either through online banking or using credit card / debit card on our website. And please be informed that all documents are auto generated by the system. Hence, please ensure the name and personal details registered on our website are the details you would like the documents to be issued of. Once issued by the system, we are not able to reissue any documents including invoices. As all invoices are auto generated by the system and it involves running numbers.
  • Do you provide drinking water?
    Yes, we provides water dispenser (hot/warm) in our Dining Area for our in-house guest.
  • Are there any food delivery services?
    There is no food delivery service to our villa currently. However, our villa is only 10 mins driving distance from Bukit Tinggi Town that has variety of restaurants / shops. You are allowed to take away your foods/ drinks to our villa.
  • Do you have buffet catering services?
    We do not have in-house restaurant / buffet caterings, you may contact our PIC (013-7778394) to check out our catering reference listing.
  • Do you provide lunch or dinner options?
    Our package is with breakfast only. Lunch / dinner are not provided. However, you may request BBQ Pit / Steamboat Pots from our in-house caretakers upon check in and you just need to bring your own food. · BBQ Pit – We provide 1 bag of charcoal, fire starters, BBQ Fan, BBQ Sticks. If you need any helps to start the fire, please do not hesitate to inform our on-site staff. · Steamboat Pots – We provide portable gas stove and steamboat pot. · Self Cook – We allow self-cooking in our shared kitchen. The items provided are oven, rice cooker, 2-burner gas hob, refrigerator, cutleries, pots [not for steamboat] & pans, cooking woks, knives & cutting board, cooking oil, sugar and salt as well as dish washing liquids. **Note: Plates, bowls, mugs, forks and spoons are provided as well. Kindly to wash the utensils after using it as this is self-service retreats. You may bring own disposable plates/bowls/utensils as well if to avoid washing task. EVERYONE HAS TO USE THE KITCHEN, SO KEEP IT CLEAN FOR YOU & OTHERS USAGE!
  • Is breakfast included in room rates? What are served for breakfast?
    Yes, all packages are included with breakfast. Light breakfast will be served from 7:00am to 11am at Dining Area. The breakfast provided as below: - · Bread – butter, jams · Cake / Muffin – either 1 · Raw Eggs - You may cook the eggs by your own preference (half-boiled eggs / fried eggs/ omelet) · Drinks – coffee, tea, Milo Note: Please be informed that breakfast is by self-service basis, you may bring own ingredients such as sausage/ salad added into your breakfast.
  • Are ice cubes provided?
    Ice cubes are not provided or for sale at Ellin Forest. You may buy the ice cubes at our nearest Bukit Tinggi Town on your way in. You may store them in the freezer provided at the shared kitchen.
  • Can we add mattress?
    Additional mattress is not allowed if the purpose is to accommodate additional pax. The number of guest must strictly follow as per booking, if there is any additional headcount found that’s exceed the room limits, penalty will be charge for RM100/pax.
  • What is the check in time and check out time?
    Check in time: 3pm Check out time: 12pm **Any early check in/ late check out must be obtain permission before do so, else RM200 will be charge with no further discussion. **Any late check in after 7pm should be contact PIC (0137778394) to inform so that we can arrange the in-house caretakers to assist.
  • Which unit is suitable for group of 7 pax?
    Deluxe Duplex Suite is suitable for group of 6-8 (max) pax in a room. **Note: The number of guest must strictly follow as per booking, if there is any additional headcount found that’s exceed the room limits, penalty will be charge for RM100/pax.
  • Which unit is suitable for group of 5 pax?
    The unit Duplex Suite is suits for a group of 4-5 (max) pax in a room. **Note: The number of guest must strictly follow as per booking, if there is any additional headcount found that’s exceed the room limits, penalty will be charge for RM100/pax.
  • How many units are there in total at Ellin Forest? What is the maximum capacity?
    In total we have 3 different blocks for 18 units. The maximum capacity is 65 pax. · Standard Suite: 9 units · Family Suite: 1 unit · Duplex Suite: 2 units · Japanese Suite: 3 units · Deluxe Suite: 2 units · Deluxe Duplex Suite: 1 unit
  • Is ELLIN FOREST a hotel?
    ELLIN FOREST is a privately owned villas in a breath-taking atmosphere and surrounded by Durian's Trees that located at Bukit Tinggi, Bentong. We're offering kids-friendly facilities with natural mountain water to enjoy the natures with peace of mind. ELLIN FOREST is a self-catering retreat therefore we do not provide any service after 7pm. Any check in after 7pm, kindly to contact our PIC (013-7778394) and our stay-in caretakers are available to assist you for any emergencies.
  • How to procced if I would like to book the entire villa?
    You may check the availability and select “PARTY & EVENT VILLA” for booking the entire villa.
  • Which unit is suitable for 2 pax?
    The unit that suits for 2 pax is Standard Suite, Deluxe Suite and Japanese Suite. These units can be fits for 2 Adults and 1 child.
  • Is iron and iron board provided?
    Iron and iron board can be request at reception as registration is required. Kindly to informed we have only 10 units of iron, therefore its subject to availability.
  • Do you provide WIFI service?
    Yes, we do provide WIFI service, you may request the WIFI password upon check in.
  • Is there a time limitation for Karaoke Rooms?
    We do have 2 units of K-rooms with a time limits of 2 hours per session/room. Please approach to our staff to get the room key and subject to availability. **Note: The K-room closing time will be at 12am
  • How was the cell phone coverage?
    All kind of the mobile networks are working stable in our villa.
  • What are the other activities can do at Ellin Forest?
    We have board games, mahjong tables and PING PONG tables. You may bring own mahjong / rummy.
  • Is parking space provided?
    Parking space is provided and can be fits for maximum of 25 sedan cars. The biggest car can drive into our villa is tourist van. Buses are not encouraged to drive in as the entrance to our villa is slope.
  • Is there a swimming pool?
    Yes, we have 2 adults pool and 1 kids pool that’s from natural mountain water. Please be informed that the pools will be muddy if there’s rain which is unavoidable. However, we assure you that our caretakers will clean the pools every time before guest check in to ensure that our guest are be able to enjoy it.
  • Is towel and hair dryer provided?
    Towels and hair dryer can be request at reception as registration is required. Kindly to informed we have only 10 units of hair dryer, therefore its subject to availability.
  • Do you have function room?
    Yes, we do have function room for meeting/ discussion. It can be fits for 35 person with tables and chair provided. We provide a 55 inch of TV with HDMI function. Kindly to contact our PIC (013-7778394) for more information regards to the duration and charges.
  • Can we organize a party in common area?
    Any noise after 12am are strictly disallowed as must respect the other group of customers as well. Ellin Forest has the right to vacate any guests who is unruly or behaving unpleasantly or create nuisance to other guests.
  • Will the gate be locked at night?
    Our gates will be locked at 10:00pm for security purpose. If wish to go out and come back after 10:00pm, please inform our in-house caretakers or our PIC (0137778394) for assistance.
  • Are all the rooms coming with bathroom or public shared?
    Please be informed that all our rooms are comes with private bathrooms with toiletries provided. The toiletries included of: - · Shampoo · Shower Gel · Toothpaste, Toothbrush · Vanity Kit · Sanitary Bag · Slippers
bottom of page